The Family Pass UAE Terms of Service

Effective 28 September 2026. The Family Pass UAE is operated by Platinum Marketing FZCO, Dubai, United Arab Emirates. Contact collaborations@thefamilypass.ae.

Membership and billing

Your membership provides access to a digital Family Pass and eligible partner rewards while it is active. Your first 30 days are complimentary. By enrolling and providing a payment method, you authorize a recurring AED 39 monthly charge beginning after the complimentary period unless you cancel before then. Your subscription renews monthly until cancelled.

Cancellation

You may cancel at any time by emailing collaborations@thefamilypass.ae from your membership email address. We will confirm cancellation. It stops future renewals, and access generally continues to the end of the paid period, subject to applicable law.

Partner rewards

Offers depend on participating partner availability, booking rules, expiry dates and the terms displayed with each reward. A partner provides its own goods or services. An offer may change or end. Check the current offer before booking. Membership does not guarantee any particular booking, saving or availability. Your pass is personal and must not be transferred or misused.

Accounts and support

Keep your account information accurate and access secure. For billing, reward or account questions, email collaborations@thefamilypass.ae. Nothing here limits consumer rights that cannot legally be excluded.