The Family Pass UAE Refund Policy

Effective 28 September 2026. The Family Pass UAE is operated by Platinum Marketing FZCO, Dubai, United Arab Emirates. Contact collaborations@thefamilypass.ae.

Complimentary trial and cancellation

Your first 30 days of membership are complimentary. If you cancel before your first AED 39 monthly charge is due, no membership fee is charged. You may cancel at any time by emailing us from the email address associated with your membership. We will confirm cancellation and stop future renewals.

Paid membership

If you believe a membership charge was made in error, the service was not provided as described, or you have another refund concern, email collaborations@thefamilypass.ae with your membership email address and charge date. We will review the request and explain the outcome. Refunds will be provided where required by applicable law. Cancelling a membership by itself stops future charges and does not automatically reverse a charge already made.

Partner purchases

Bookings, tickets, meals and other purchases made directly with a participating partner are subject to that partner's cancellation and refund terms. Please contact the partner for a refund on its own goods or services; we can help identify the appropriate contact if needed.

This policy does not limit any consumer right that cannot legally be excluded.